Shipping policy

Shipping Policy

Effective Date: 11 December 2024

General Information

We strive to ensure your order reaches you in perfect condition. Below are the details regarding our shipping process, timelines, and policies. By placing an order, you agree to the terms outlined in this Shipping Policy.

Shipping Destinations

We ship internationally to most countries. Please note that certain regions may have shipping restrictions due to logistical or legal reasons.

Shipping Costs

  • Variable Rate Based on Destination: Shipping costs depend on the destination and will be calculated at checkout.
  • Customs Duties and Import Taxes: Customers are responsible for any applicable customs duties or import taxes in their country.

Shipping Times

  • Made-to-Order Items: All our products are made to order and will be shipped within 60 days from the date of purchase.
  • Standard Delivery Times:
    • Europe: 3–10 business days
    • North America: 7–14 business days
    • Rest of the World: 10–21 business days
      Please note that delivery times may vary due to customs clearance or other unforeseen circumstances.

Carrier and Tracking Information

All shipments are handled by Posti, Finland’s national postal service. Once your order is shipped, you will receive tracking information via email to monitor your delivery.

Delayed or Lost Shipments

While we aim for timely delivery, delays may occur due to customs processing, postal disruptions, or other factors outside our control.

  • Delayed Shipments: If your order is delayed, please contact us at [Insert Contact Information]. We will work with the carrier to resolve the issue.
  • Lost Shipments: If your shipment is confirmed lost, we will offer a replacement or refund based on your preference.

Import and Customs Information

We provide the necessary import and customs details, including the Harmonized System (HS) Code, to facilitate the customs clearance process. However, customers are responsible for ensuring compliance with their country's import regulations.

Premium Shipping Options

Currently, we do not offer expedited or premium shipping services.

Contact Information

For questions or concerns about shipping, please contact us at:
Email: shipping@aeraquasolutions.com
Phone: +358401272048