Refund policy
To initiate a return, contact us at refund@aeraquasolutions.com. Returns must be sent to:
Perusmäen Puistotie 13, 02920, Espoo, Finland.
Once approved, we’ll provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.
For any return-related questions, reach out to refund@aeraquasolutions.com.
Damages and Warranty
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect.
Warranty Coverage:
- EU Customers: 2-year warranty from delivery for defects. We will repair or replace the item at no cost to you, including return shipping after approval.
- Non-EU Customers: 1-year warranty from delivery for defects. You are responsible for return shipping to our warehouse for repairs or replacements.
Non-Returnable Items
We do not accept returns on:
- Sale items
- Gift cards
- Water filters
Exchanges
To exchange an item, return the original item first. Once the return is approved, place a new order for the desired item.
EU 14-Day Cooling-Off Period
For filters and maintenance supplies shipped within the EU, you may cancel or return your order within 14 days of delivery without a reason.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase is required.
For made-to-order products (e.g., water-from-air generators), the cooling-off period does not apply once manufacturing has started. If manufacturing has not begun, cancellation requests may be accepted.
Refunds
Once we receive and inspect your return, we will notify you of approval. Refunds will be issued to your original payment method within 10 business days.
If you do not receive your refund within 15 business days of approval, contact us at refund@aeraquasolutions.com.