FAQs

Product Information

1. What is the AERAQUA-10?
The AERAQUA-10 is an atmospheric water generator that transforms humidity in the air into clean, drinkable water. It can produce up to 10 liters of water per day, depending on the environmental conditions.

2. How does the AERAQUA-10 work?
The system pulls in air, condenses moisture into water, and then filters it through multiple stages, including UV disinfection, to ensure the highest water quality.

Installation & Setup

3. How do I set up my AERAQUA-10?
Setting up your AERAQUA-10 is easy. Simply plug it in, power on the unit, and follow the on-screen instructions to reset the filters and perform an initial cleansing of the system before using it.

4. Where should I place my AERAQUA-10?
For optimal performance, place the unit in a well-ventilated area with adequate space for air circulation. Ensure the outflow of dry air is not directed at the air intake.

Maintenance & Care

5. How often do I need to replace the filters?

  • Air Filter: Annually, or more often if needed.

  • Water Filter: Every 6 months, or after processing 3000 liters (790 gallons) of water.

  • System Cleaning: Once a year, to keep the internal components free from residue and contaminants.

6. How do I clean the AERAQUA-10?
To clean your AERAQUA-10, perform an annual system cleanse using the provided cleaning solution, and replace the filters as needed.

Shipping & Returns

7. What is the shipping policy for AERAQUA-10?
We offer worldwide shipping. Delivery times vary depending on your location, but we strive to process all orders within 1-2 business days when we have inventory.

However please note that most products are made to order, and shipping times may vary. Refer to our Shipping Policy.

8. What is your return policy?
We accept returns within 30 days of purchase. The product must be in its original condition, and the customer is responsible for return shipping costs. For more details, visit our returns page.

Technical Support

9. How do I troubleshoot my AERAQUA-10?
If your AERAQUA-10 is not functioning as expected, try resetting the filters or running a system diagnostic via the touch screen. For more detailed troubleshooting, refer to our user manual or contact our customer support team.

10. Who can I contact for support?
For any issues or questions not covered here, please contact our support team at support@aeraquasolutions.com or call our helpline at +358401272048. Our team is available Monday to Friday, 9 AM to 5 PM Finland time (UCT+2).